October 2023 - Present

Software Test EngineerSmile Genius Dental Ltd. - (Ireland | Remote)Own QA strategy for a global clear aligner platform, acting QA team lead directing 2 junior SQA engineers.

Key Achievements:

• Recognized as Employee of the Month for critical QA improvements and release stability.
• Migrated the automated test suite from Cypress to Playwright and integrated it into GitHub Actions CI/CD pipelines, cutting execution speed by 30% and shortening regression cycles.
• Performed comprehensive iOS & Android mobile testing to ensure UI responsiveness and functional stability across devices.
• Supervised the defect lifecycle and built traceability matrices delivering 100% test coverage against business requirements.
• Executed API validation with Rest Assured and cross-browser testing, querying MongoDB directly to verify data integrity.
• Serve as acting QA team lead for 2 junior SQA engineers, shaping test strategy and refining acceptance criteria alongside global stakeholders.

September 2022 - January 2024

SQA Engineer - TechIBEX Global - (Lahore, Punjab, Pakistan | Hybrid)QA engineer on ibex CX, validating large-scale Customer Experience platforms for Fortune 500 clients including Walmart, AT&T, Honda, and Toyota.

Key Achievements:

• Validated an in-house AI sentiment-analysis system and the AI-powered chatbots it drove, including one built for SpaceX, through Swagger/Postman API validation and automated Pytest regression coverage.
• Developed and maintained Selenium (Python) automation scripts, significantly increasing test coverage for the ibex CX platform.
• Integrated Datadog for automated smoke testing, cutting manual testing effort by 70%.
• Validated dashboard accuracy and backend data integrity using SQL (PostgreSQL) and BigQuery, cross-checking records against UI and API outputs.
• Approved QA-environment deployments on GCP, managed scheduled Cron jobs, and optimized server infrastructure by 10% through proactive API health monitoring.
• Built a TestRail-integrated automation framework syncing Selenium (Python) pass/fail results back in real time; mentored 3 junior SQA engineers on the workflow.

November 2021 - September 2022

SQA EngineerNetSol Technologies - (Lahore, Punjab, Pakistan | Hybrid)QA engineer on asset finance platforms for Mercedes-Benz Financial Services (Thailand & India) and Allica Bank (UK).

• Created detailed Test Design Matrices (TDM) and test plans validating complex financial logic and multi-regional compliance requirements.
• Conducted REST API testing and validated XML-based SOAP web services in SoapUI, alongside desktop application testing, for accurate financial data transactions.
• Managed defect reporting in Jira; performed root cause analysis that reduced post-release defects by 40%.
• Verified hotfixes and managed UAT cycles for live production environments. No critical vulnerabilities reached production.
• Trained and onboarded a junior QA engineer, establishing standards for test documentation and defect reporting.

August 2018 - January 2021

Teaching AssistantFAST University - (Faisalabad, Punjab, Pakistan | Onsite)Mentored undergraduate CS students in Discrete Structures, DLD, and Database Systems. Conducted tutorials, graded assignments, and managed lab sessions.

May 2019 - July 2019

Web Developer InternSkylight Networks - (Chenab Nagar, Punjab, Pakistan | Onsite)Front-end development with PHP, Bootstrap, HTML5, CSS3, and JavaScript, delivering responsive web solutions.

2017 - 2021

Bachelor of Science in Computer ScienceFAST National University (NUCES)Majored in Computer Science with a focus on Software Engineering, Data Structures, and Algorithms. Silver Medalist (Spring 2021); Dean's List (Fall 2020, Spring 2021).

2015 - 2017

Intermediate (FSC Pre-Engineering)Punjab CollegeCompleted Pre-Engineering curriculum with distinction, building a strong foundation in Mathematics and Physics.